We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items.
PERSONALIZED merchandise cannot be returned or exchanged. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date No Exceptions.
To report any defective or damaged items, you can contact us at firstname.lastname@example.org. If your case is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com